Level 1 Maintenance Request (Least Urgent)

This level of maintenance request includes non-critical issues that do not significantly impact daily operations or pose immediate risks to safety or functionality. Examples of Level 1 maintenance requests may include:

    • Cosmetic repairs, such as painting walls or fixing minor aesthetic damages.
    • Non-essential equipment maintenance or servicing, like routine cleaning of office printers.
    • Replacement of non-critical light bulbs or fixtures.
    • Repairing minor leaks that do not cause immediate damage.
    • Non-urgent HVAC adjustments or repairs.

Level 2 Maintenance Request (Moderately Urgent)

Level 2 maintenance requests involve issues that require attention in a reasonable timeframe to avoid potential risks or disruptions. These requests are more urgent than Level 1 but not immediately critical. Examples of Level 2 maintenance requests may include:

    • Fixing malfunctioning or non-operational equipment that affects productivity but does not pose an immediate safety hazard.
    • Repairing plumbing issues that may cause moderate water damage if left unaddressed.
    • Addressing electrical issues that could lead to intermittent power outages or equipment failures.
    • Repairing or replacing damaged doors or windows that compromise security or weather resistance.
    • HVAC repairs or adjustments affecting temperature control in occupied areas.

Level 3 Maintenance Request (Most Urgent)

Level 3 maintenance requests are critical and require immediate attention to prevent significant risks, hazards, or major disruptions. These requests demand prompt action to ensure safety, prevent further damage, or restore essential services. Examples of Level 3 maintenance requests may include:

    • Repairing major water leaks that cause flooding or structural damage.
    • Fixing electrical issues that present an immediate danger, such as sparking wires or overloaded circuits.
    • Restoring critical equipment or systems that are completely non-functional and impact core operations.
    • Addressing safety hazards, such as broken stairs or handrails.
    • Emergency repairs to HVAC systems during extreme weather conditions to maintain proper temperatures or ventilation.